Your Voice COUNTS – Feedback and complaints mechanisms – Program Guide for Oxfam in Latin America and the Caribbean

This is a user-friendly version of Guía de Implementación de Mecanismos de Retroalimentación y Queja en Programas de Oxfam en la Región de Latinoamérica y el Caribe (Guideline for the Implementation of Feedback and Complaint Mechanisms in Oxfam Programs in Latin America and the Carribbean) (June 2020), written by Martin Villarroel García and Magdalena Medrano Velasco.
User-friendly version written and coordinated by: Dalia Acosta Layout and design: D.I Annelis Milagros Noriega Guerra Collaboration (Diverse Plans chapter): Margrieth Nazarit Cortés and Angela Mazariegos Rodas.
Oxfam thanks the country offices and colleagues in the region for their support in creating this proposal. This product received financial support from Oxfam Belgium. © Oxfam, 2020